ONLINE SHOP TERMS
By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, including the understanding that colours may vary due to lighting and sizing may also convert differently due to other countries.
You may purchase goods offered online by completing the order form on our website. You agree to deal with us in good faith and in compliance with all applicable laws.
You cannot cancel an order once it has been submitted. All orders are subject to acceptance by us on a discretionary basis.
All prices are in Australian dollars. Prices include GST unless indicated otherwise.
Prices exclude delivery charges, customs duty and other taxes, if applicable. All prices are subject to change without notice.
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated.
We accept payment by Visa, MasterCard and PayPal. Credit card details are processed and are not stored by Sona The Label.
Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In the event that this occurs, you will be contacted and your order may be delayed by a short period of time.
In relation to special offers on certain goods, Sona The Label reserves the right to terminate any special offer without advance notice.
At certain time, there may be a lag in updating pricing, descriptions and offers for product offered online alongside those in store. Also, the website might not always accurately represent current product availability.
Despite anything else in these Terms and Conditions, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card has been charged.
If we cancel the order and your credit card has already been charged, we will notify you and credit your credit card account for the amount.
All goods are offered for sale, subject to available stock. If an item is out of stock, we may contact you to offer a substitute.
If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.
If, out of your entire order, only a certain items are in stock, you will only be charged for those items that are available. The total amount of the unavailable items will be issued as a credit to your credit account.
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.
We reserve the right to request proof of the damage, as a condition of credit or replacement.
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms and Conditions.
Goods ordered by you remain our property until you pay for them in full.
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.
In addition to your statutory rights, if you change your mind we will happily exchange or provide credit for your item/s providing the following conditions have been met: 1. The items are returned within 7 days of the purchase date and the original sales receipt is present. 2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn. Returns/exchanges can be sent to:
Sona The Label Greenacre Shop 2 & 3, 198 Waterloo Road Greenacre NSW 2190
If you return items to us that do not comply with the above requirements, we will return them to you at your cost.
We do not offer credit or exchange for change of mind purchases on sale items, scarves, bands and accessories.
Please check your items against your receipt. If there are any discrepancies please email firstname.lastname@example.org or call our Customer Service line on (02) 9740 5115 as soon as possible and within 30 days of purchase date.
You can exchange or receive credit for your online order from a physical Sona The Label store with the original receipt you receive in your parcel subject to the Terms and Conditions.
We may notify you by email, a general notice on this website or by any other reliable method; to an address or using contact information previously provided by you.
These Terms and Conditions (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersede all prior communications.
If you require any assistance with your online order or have any questions please feel free to contact us on the details provided below.
Alternatively, you can complete our online enquiry form (located on the right) and we will get back to you as soon as possible.
Address Shop #2 & 3 198 Waterloo Rd, Greenacre NSW 2190 Australia
Phone (02) 9740 5115